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Archives: FAQs

Is there a restocking fee?

For reasons other than warranty or error, all items are applicable to a 10% restocking fee. Items must be in a re-saleable condition and in original packaging.

What is your return policy?

Returns Goods returned without prior authorization will not be accepted. Please have the following information ready from your records and your customer, in order to obtain your Return Authorization Number… View article

What are your warranty conditions?

Anatech Inc. warrants all goods to be free of defects in material and workmanship upon leaving the warehouse and agrees to, at Anatech’s discretion, replace or repair faulty products free… View article

What is Anatex?

Anatex is made of a urethane membrane bonded between layers of lycra and shiny terry. More durable than other lamination processes, our braces have a longer life without lining separation…. View article

What is Anaprene?

Anaprene is a closed-cell, perforated neoprene (Neoprene: is a synthetic rubber that is produced by polymerization of chloroprene) with either a plush-lined or nylon covered interior. Our branded Anaprene products… View article

Can I trim my orthotic?

The majority of our full length orthotics have guidelines for trimming, if required. Use your current shoe’s insole as a template for trimming. Please contact customer service with any questions.

Can a latex allergy be life threatening?

Some latex allergic individuals can suffer a potentially life-threatening allergic reaction when they come in contact with natural rubber latex. This serious reaction is called anaphylactic shock. It occurs within… View article

What is natural rubber latex?

Natural rubber latex is a particular kind of rubber that has been manufactured from the sap of the rubber tree. Rubber tree sap, or natural rubber latex, is a cloudy… View article